Returns & Exchanges
At lbjwatches, we stand by the quality of our luxury timepieces and offer a 14-day return period for all unworn watches in their original condition. We aim to ensure your complete satisfaction with every purchase through a transparent and secure exchange process.
Initiate Your Request
Contact our concierge team via email or our online portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the watch, original box, warranty cards, and all protective films back into the shipping container, ensuring the item is securely padded for transit.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized courier location; all returns must be fully insured for their retail value.
Inspection and Refund
Once our horologists verify the watch's condition and serial numbers, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing